Privacy policy

Privacy Policy – Cyenora
Last Updated: 06 July 2025

At Cyenora, we value your privacy and are committed to safeguarding your personal information. By accessing or using our website/app, you agree to the practices described in this Privacy Policy.

  1. Information We Collect:
    We may collect the following information when you interact with our platform:
    ● Name, email address, phone number, and shipping/billing address.
    ● Payment details (processed securely via trusted third-party payment gateways such as Razorpay/Paytm/UPI).
    ● Device details, IP address, and browsing behavior (for analytics and improvements).
    ● Communication records with our Customer Support team.
  2. How We Use Your Information:
    Your information may be used for:
    ● Processing and fulfilling orders.
    ● Providing order updates and customer support.
    ● Sending promotional offers, discounts, and brand updates (only if you opt in).
    ● Improving our website/app, products, and overall service experience.
    ● Ensuring secure transactions and preventing fraud.
  3. Sharing of Information
    We do not sell or rent customer information to third parties. Information may be shared only with trusted partners, including:
    ● Payment processors (e.g., Razorpay, Paytm, UPI).
    ● Courier/logistics providers for order delivery.
    ● Service providers for website hosting, analytics, or related functions. All partners are contractually bound to handle your data securely and lawfully.
  4. Data Security
    ● We use industry-standard security measures to protect your data.
    ● Payment information is encrypted and processed directly by secure payment gateways; Cyenora does not store your card or UPI details.
    ● While we take every precaution, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.
  5. Cookies & Tracking
    ● Our website uses cookies to enhance your browsing experience.
    ● Cookies help us remember your preferences, track site usage, and provide personalized recommendations.
    ● You may disable cookies in your browser settings; however, some site features may not function properly
  6. Your Rights
    ● You may request access, correction, or deletion of your personal data by contacting our Customer Support team.
    ● You may opt out of receiving promotional communications anytime by clicking “unsubscribe” or contacting us directly.
  7. Policy Updates
    This Privacy Policy may be updated periodically. Revised versions will be posted on our website/app, with the “Last Updated” date mentioned at the top.
  8. Contact Us
    If you have any questions, concerns, or requests regarding your data, please contact us:
    📧 support@cyenora.com
    📱 +91 9990018339 (WhatsApp/Call)