Refund policy

1. Replacement Policy
1.1 Cyenora offers a 2-day replacement policy, applicable only under valid circumstances.
1.2 Replacements will be accepted solely in cases of manufacturing defects or order fulfillment errors.
1.3 Eligibility for replacement requires that:
● The product is unused.
● All original tags, labels, and packaging are intact.
1.4 Customers must raise a replacement request with Customer Support within 48 hours of delivery.
1.5 Replacements will be dispatched only after the returned product has been picked up, inspected, and verified.
1.6 If a request is raised for a replacement, the delivery agent will bring the replacement product, inspect and verify the returned item, and then provide the replacement to the customer.

2. Refund Policy
2.1 Cyenora follows a Replacement-First Policy. Refunds will be issued only when a replacement is not available.
2.2 Refunds will be processed to the original payment method only.
2.3 Refund processing may take 2–4 business days, subject to payment provider timelines.
2.4 Refunds are strictly limited to the following circumstances:
● Wrong product delivered.
● Product received in damaged condition.
● Replacement unavailable due to stock unavailability.

Contact Us For any queries, concerns, or requests regarding these Terms & Conditions, please contact us:
📧 support@cyenora.com
📱 +91 9990018339 (WhatsApp/Call)